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Frequently.asked.questions



Who can answer questions not addressed here?
Along with these FAQs, we offer complete customer support by telephone and e-mail for questions you prefer to address to us personally.

- Call toll-free 1-800-889-7300
- E-mail us at L_Pugliese@surefastmortgage.com

Do
I need to be ready to apply for a loan now?

- No. Though this site is designed to let you step easily through the process of finding your home loan in one sitting, feel free to use this site in the ways that best fit your present situation.

- Although we hope you will choose to apply for a loan with SureFast Loans, you are under no obligation to do so. Use of this site does not prevent you from using other mortgage brokers or computerized loan origination systems in your search for a mortgage loan.

What is the difference between interest rate & APR?
An Interest rate is the monthly cost you pay on the unpaid balance of your home loan.

An Annual Percentage Rate (APR) includes both your interest rate and any additional cost or prepaid finance charges such as the origination fee, points, the initial private mortgage insurance, underwriting and processing fees. (Your actual fees may not include all of the items above.) The APR is an universal measurement that will assist you in comparing the cost of mortgage loans offered by different mortgage lenders.

Are
the pre-qualification and pre-approval services free?

T here is no charge for getting pre-qualified or pre-approved. You are not under any obligation to use this site to apply for a loan, even if you use it to review interest rates and terms for a variety of loans or to get pre-approved or pre-qualify for a loan.

Is SureFast Loans compatible with my Internet browser?
- SureFast Loans is compatible with Internet Explorer 5.0 or higher, and Netscape 6.0, but 6.2 or higher is recommended.
- If you use AOL, SureFast Loans is compatible with AOL 5.0 or higher.

Here's how to determine which browser you're using:

- Windows users - Go to your browser's Help menu and click About Netscape, or About Internet Explorer.
- Macintosh Classic users - Go to your Apple menu and click About Netscape, or About Internet Explorer.
- Macintosh OS X users - Go to your Netscape or Explorer menu and click About Netscape, or About Internet Explorer.
- AOL - Go to your Help menu and click About America Online

You can download the latest Internet browsers for free.

- Download the latest Internet Explorer (it's free).
- Download the latest Netscape Navigator (it's free).
- AOL for Windows 95 and Windows 98 users - Go to Keyword: Upgrade and upgrade AOL and your Web browser software.

Hints for AOL users

If you use Windows 95, Windows 98, or Windows NT:
America Online customers who experience problems using SureFast Loans can improve performance by upgrading to the latest versions of AOL and the Microsoft Internet Explorer browser. Here's how:

1. Sign on to AOL.
2. Go to Keyword: Upgrade.
3. Follow the onscreen instructions that guide you through the upgrade process.

If you use a Macintosh, or if the previous solution does not help:

Using an independent Netscape browser instead of the built-in AOL browser can solve problems associated with accessing the World Wide Web through AOL. Here's how to proceed:

1. Download version 4.7 or later of Netscape Navigator.
2. Install the downloaded software on your computer. (You'll find installation instructions at the Netscape Web site.)
3. After you successfully install your new browser, restart your computer.
4. Sign on to AOL and stay at the AOL Welcome page. (Note: You must sign on to AOL before proceeding.)
5. Keep AOL running in the background and start your newly installed Netscape Navigator browser. The new browser will use your AOL connection.

If you have problems getting your new browser to work with AOL, go to the AOL Member Services area, click internet & world wide web, then double-click the using other browsers with AOL topic. This gives further advice on how to use a browser with AOL.



Questions/comments email customer.service@surefastmortgage.com or call 1-877-889-7300
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